Privacy policy

Last updated October 3, 2026

All Saints Pharmacy Inc. ("All Saints Pharmacy," "we," "us") runs the website allsaintspharmacyinc.com. This policy explains what information we collect through this website, how we use it, and the choices you have.

Your health information is also protected by law. As a pharmacy, we are a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Health information you share with us, including through the refill and transfer form, is protected health information. We handle it as described in our Notice of Privacy Practices, which is available at the pharmacy counter or by calling us. If this policy and our Notice of Privacy Practices ever differ about your health information, the Notice of Privacy Practices controls.

Information we collect

Information you give us

When you send a refill or transfer request, we collect what you enter in the form:

• Your name, date of birth, mobile phone number, and email address (if you provide one)
• Prescription numbers, or the name and phone number of your current pharmacy and the medications you want to transfer
• Whether you want store pickup or delivery
• Any notes you choose to add

We also collect information you give us when you call, email, or visit the pharmacy.

Information collected automatically

Like most websites, our site receives basic technical information when you visit, such as your IP address, browser type, device type, the pages you request, and the date and time of your visit. Our hosting provider uses this information to deliver the website, keep it secure, and block abusive traffic.

We do not use advertising cookies, tracking pixels, or analytics services on this website. Our hosting provider may set a strictly necessary security cookie to distinguish real visitors from automated bots. Our pages load fonts from Google Fonts, which means Google receives your IP address when the fonts load.

How we use your information

• To process your refill or transfer request, including contacting your prescriber or previous pharmacy
• To contact you about your request by text message, phone call, or email
• To arrange pickup or delivery
• To bill your insurance or other payer for your prescriptions
• To answer your questions and provide pharmacy services
• To operate, maintain, and secure this website
• To meet our legal and professional obligations as a pharmacy

We do not sell your personal information. We do not share your information with third parties for their own marketing, and we do not use your health information for advertising.

How we share information

We share information only as needed to serve you and run our business, including with:

• Your prescribers and other pharmacies, for example to request a refill authorization or complete a transfer
• Insurance plans and payers, to process claims for your prescriptions
• Service providers that help us operate, such as our website host, which securely stores the requests you send through this website, our email provider, and pharmacy software vendors. Where required by HIPAA, these providers agree in writing to protect your health information.
• Government authorities, when required by law, such as prescription drug monitoring programs, public health reporting, or a valid court order

We may also share information as permitted by our Notice of Privacy Practices.

Text messages and calls

If you give us your mobile number, you agree that we may text or call you about your prescriptions, such as when an order is ready or if we need more information. These messages are about your care, not marketing. How often we message you depends on your requests. Message and data rates from your carrier may apply.

You can stop text messages at any time by replying STOP or by telling us. If you'd prefer phone calls instead of texts, let us know.

How we protect information

This website uses encrypted connections (HTTPS). Requests you send through the website are stored in an encrypted database, not sent by email. Only authorized pharmacy staff can view them, each staff member signs in with their own account using a password and a code from an authenticator app, and access to requests is recorded in an activity log. No method of sending or storing information over the internet is completely secure. Please include only the information needed for your request in the notes field, and call us if you'd rather not share details online.

How long we keep information

We keep prescription and pharmacy records for as long as Maryland and federal law require. Other information, such as requests sent through this website, is kept only as long as we need it to serve you or meet our legal obligations, and then deleted.

Your choices and rights

• You can choose not to use the online form and call or visit us instead.
• You can ask us to correct information you've given us.
• You can ask us to stop sending text messages.
• Under HIPAA, you have rights regarding your health information, including the right to see and get a copy of your records, request corrections, and receive an accounting of certain disclosures. Our Notice of Privacy Practices explains these rights and how to use them.

To make a request, contact us using the information below. We may need to confirm your identity before acting on a request.

Children

This website is not directed to children under 13, and children should not submit requests themselves. A parent, guardian, or other authorized person may send a request on a child's behalf.

Links to other websites

Our website links to other services, such as Google Maps for directions. Those services have their own privacy policies, and we are not responsible for how they handle information.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Significant changes will be posted on this website.

Contact us

If you have questions about this policy or how we handle your information, contact us: